Privacy Policy

The purpose of this privacy policy is to provide information about the processing of personal data in our companies. We hereby comply with our legal obligations, in particular from the German Telemedia Act (TMG) and the European General Data Protection Regulation (EU GDPR, EU 2016/679), in particular Articles 13 and 14, as well as Article 26 (2).

Please read this Privacy Policy carefully and make sure you understand it. If you have any further questions or do not understand anything, please contact us.

For KI-Soft, protecting your privacy is always a top priority.

This privacy policy describes our handling of data that can be directly or indirectly related to a natural person (personal data) and the hardware and software we use.

We also explain in this document how we use cookies and analytics tools throughout our websites and in our products and services.

Please note that additional disclosures may be added to our Privacy Policy depending on the product or service involved.

We comply at all times with applicable data protection law and this Privacy Policy. We only share data in the cases listed in this policy.

What personal data do we process?

We collect much of this data in pseudonymized or anonymized form. This includes the following information, among others:

Information when you visit our websites:

When you visit our website, we may process information about the region from which you access the site, information about your device, its operating system and browser, your usage behavior on our site in the current session and whether you have visited us before. In doing so, we also use so-called cookies (you can get more information here).

Support requests:

If you contact us, for example to place a support request, we store data about this specific request, such as contact data data data about your hardware and software and log data. In addition, it happens that we ask you to provide us with additional files generated by analysis tools to process the support case.

Collection and processing when using the contact form When using the contact form, we collect your personal data (name, e-mail address, message text) only to the extent provided by you. The data processing serves the purpose of contacting you. By sending your message, you consent to the processing of the transmitted data. The processing is based on Art. 6 (1) lit. a GDPR with your consent. You can revoke your consent at any time by notifying us, without affecting the lawfulness of the processing carried out on the basis of the consent until the revocation. We will only use your e-mail address to process your request. Your data will then be deleted unless you have consented to further processing and use.

Collection, processing and use of personal data when ordering When placing an order, we collect and use your personal data only to the extent necessary for the fulfillment and processing of your order and to process your requests. The provision of the data is necessary for the conclusion of the contract. Failure to provide it will result in no contract being concluded. The processing is based on Art. 6 (1) lit. b GDPR and is necessary for the performance of a contract with you. Your data will not be passed on to third parties without your express consent. The only exceptions to this are our service partners that we need to process the contractual relationship or service providers that we use as part of order processing. In addition to the recipients named in the respective clauses of this privacy policy, these are, for example, recipients of the following categories: Shipping service providers, payment service providers, merchandise management service providers, service providers for order processing, web hosts, IT service providers and dropshipping merchants. In all cases, we strictly observe the legal requirements. The scope of data transfer is limited to a minimum. Use of the e-mail address for sending newsletters We use your e-mail address independently of the contract processing exclusively for our own advertising purposes for sending newsletters, provided that you have expressly consented to this. The processing is based on Art. 6 (1) lit.

. a GDPR with your consent. You can revoke your consent at any time without affecting the lawfulness of the processing carried out on the basis of the consent until the revocation. To do so, you can unsubscribe from the newsletter at any time by using the corresponding link in the newsletter or by notifying us. Your e-mail address will then be removed from the distribution list.

Use of the e-mail address for sending direct advertising We use your e-mail address, which we have received in the context of the sale of a good or service, for the electronic sending of advertising for our own goods or services that are similar to those that you have already purchased from us, unless you have objected to this use. The provision of the e-mail address is necessary for the conclusion of the contract. Failure to provide it will result in no contract being concluded. The processing is based on Art. 6 (1) lit. f GDPR from the legitimate interest in direct advertising. You can object to this use of your e-mail address at any time by notifying us. The contact details for exercising the objection can be found in the imprint. You can also use the link provided for this purpose in the advertising e-mail. This does not incur any costs other than the transmission costs according to the prime rates.

Use of PayPal All PayPal transactions are subject to the PayPal privacy policy. This can be found at

Cookies Our website uses cookies. Cookies are small text files that are stored in the Internet browser or by the Internet browser on a user’s computer system. When a user accesses a website, a cookie may be stored on the user’s operating system. This cookie contains a characteristic string of characters that enables the browser to be uniquely identified when the website is called up again. We use cookies for the purpose of making our offer more user-friendly, effective and secure. Furthermore, cookies enable our systems to recognize your browser even after a page change and to offer you services. Some functions of our website cannot be offered without the use of cookies. For these, it is necessary that the browser is recognized even after a page change.

We also use cookies on our website for the purpose of enabling an analysis of the surfing behavior of our site visitors.

The processing is carried out on the basis of § 15 (3) TMG and Art. 6 (1) lit. f GDPR from the legitimate interest in the above purposes. The data collected from you in this way is pseudonymized by technical precautions. An assignment of the data to your person is therefore no longer possible. The data will not be stored together with other personal data from you. You have the right to object at any time to this processing of personal data relating to you based on Art. 6 (1) f GDPR for reasons arising from your particular situation. Cookies are stored on your computer. Therefore, you have full control over the use of cookies. By selecting the appropriate technical settings in your Internet browser, you can prevent the storage of cookies and transmission of the data they contain. Cookies that have already been stored can be deleted at any time. However, we would like to point out that you may then not be able to use all the functions of this website to their full extent. Under the following links you can find out how to manage (including disabling) cookies in the most important browsers: Chrome Browser: Internet Explorer: Mozilla Firefox: Safari:

We store personal data only to the extent necessary to fulfill the purpose. The storage period depends on the legal requirements and the duration of the contractual relationship.

Should you request the deletion of your data, please note that although we will immediately block your data, it may take up to 180 days until we have finally deleted the data from the productive systems due to legal reasons and technical restrictions.

Furthermore, please note that once the deletion request has been confirmed, there is no longer any possibility of restoring your data.

Server log files You can visit our websites without providing any personal information. Every time you access our website, usage data is transmitted by your Internet browser and stored in log data (server log files). This stored data includes, for example, the name of the page accessed, the date and time of access, the volume of data transferred and the requesting provider. This data is used exclusively to ensure the trouble-free operation of our website and to improve our services. It is not possible to assign this data to a specific person.

Duration of storage Your data will be stored permanently when you register on our websites until you request deletion of the account.

Rights of the data subject You are entitled to the following rights according to Art. 15 to 20 GDPR if the legal requirements are met: right to information, to correction, to deletion, to restriction of processing, to data portability. In addition, according to Art. 21 (1) GDPR, you have the right to object to processing based on Art. 6 (1) f GDPR and to processing for the purposes of direct marketing.

Contact us if you wish. You can find the contact details in our imprint.

You can reach our data protection officer directly at:

Right to lodge a complaint with the supervisory authority In accordance with Article 77 GDPR, you have the right to lodge a complaint with the supervisory authority if you believe that the processing of your personal data is not carried out lawfully.

last update: 11.05.20